Yelp is seeking an operational and results-driven Campaign Manager to partner with our Multi-Location Sales teams and deliver national advertising campaigns for large, multi-location brands.

As a leader in connecting people with great local businesses, Yelp works with large national clients in every category and industry. Our Campaign Operations team partners with Yelp Sales to provide industry leading digital and programmatic advertising solutions to corporate accounts and agencies, helping clients connect with potential customers at the bottom of the purchase funnel.

As a Campaign Manager, you will play a key role in end-to-end campaign execution for national advertising programs. Your attention to detail and process-driven mindset will ensure our clients’ campaigns launch smoothly, run efficiently, and achieve their desired outcomes. You will be responsible for coordinating campaign setup, monitoring campaign performance, troubleshooting issues, and communicating regular updates to clients and internal stakeholders. Your ability to proactively manage timelines, deliverables, and enterprise client expectations will be crucial to client satisfaction and overall campaign success.

To succeed in this role, you should have hands-on experience executing digital advertising campaigns, strong organizational and communication skills, and a demonstrated ability to prioritize and successfully execute tasks in a fast-paced environment. Familiarity with digital media platforms and campaign management tools is required, as is a client-focused approach and the drive to ensure every campaign delivers value. The Customer Success team is critical to Yelp’s growth and offers excellent career advancement opportunities within Yelp’s Multi-Location teams!

We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States.

• Serve as Yelp expert on Multi-location advertiser operations, listing content, and site features (reviews, search, ad delivery).
• Obtain all necessary information, campaign assets and creative for program launch from client, while managing clients to Yelp policies and best practices.
• Activation, day-to-day management, and flawless execution of all client advertising campaigns on and off Yelp. 
• Execute campaign optimizations to fulfill your client’s success metrics.  
• Monitor ad delivery and pacing for on-Yelp campaigns
• Communicate campaign performance risk internally to stakeholders
• Process all necessary changes to campaign monthly; adding/removing locations, program changes, optimization etc.
• Be the day-to-day partner to your aligned Sales partner and operational contact for the accounts in your book of business, strengthen the relationship between clients and Yelp by creating sound operational processes.
• Responsible for technical troubleshooting and leveraging internal and external stakeholders to reach resolution
• Develop mutual understanding of account priority with your Sales partner, enable development of pursuit strategy through provision of forecasts, reporting, and documentation 
• Collaborate, problem solve, and/or map out upcoming client meetings with your Sales partner  
• Draft all purchase orders and be the liaison to Yelp’s Legal team as needed 
• Collaborates with Yelp Finance and Accounting teams as needed
• Escalate product bugs to Engineering teams
• Understand client business goals and anticipate future needs to deliver optimal solutions
• Occasional travel required

• 3+ years in Ad Trafficking, Ad Operations or Media Buying experience
• Client-facing experience in a digital advertising role (National/ Enterprise client experience preferred) 
• Proven track record of successfully managing book of business and supporting sales to help generate, grow and retain revenue 
• Experience with cost-per-click, auto bidding ad delivery system preferred. Knowledge of 3rd party attribution partners a plus
• Excellent written and verbal communication skills; ability to successfully communicate to clients as well as internal stakeholders including but not limited to sales, finance, and product
• Proficient in Excel; able to manage large spreadsheets and analyze data in an efficient way 
• Superior time management and project management skills; able to multitask and manage competing priorities while maintaining a high level of service to Sales partner and clients 
• Growth mindset and problem solver; ability to see and communicate opportunity that may not be obvious
• Positive attitude and outlook at all times with regards to our clients, products, policies, and internal partners; ability to communicate feedback up in a solutions oriented manner
• BA/BS degree (required)

• Effective your first day: Full medical, vision, and dental 
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Compensation range for this position is $80K - $110K annually. You may also be offered a bonus and benefits.